User Guide

1. Check if the respective user is assigned a License. #

Users will not be able to access Message Blink functionalities unless they are assigned the appropriate license.

• Log in to your Salesforce org.
• Navigate to Message Blink.
• Go to Settings > User Management.
• Check if the user is assigned a Message Blink license.
• If not, click Add New to add users and assign the required licenses.

2. Confirm Permission Set Assignment #

Users must have the correct Message Blink permission sets assigned to access Message Blink objects and features.

• Log in to your Salesforce org.
• Navigate to Message Blink.
• Go to Settings > Permission Management.
• Verify that the necessary permission sets are assigned to the users who have licenses.
• Assign the permission sets if missing, ensuring users can access Message Blink objects.

3. Check Account Subscription Status #

Access to Message Blink is dependent on an active subscription. Expired subscriptions will restrict access.

For Trial Plan Users:

• Log in to your Salesforce account.
• Go to the Message Blink home page.
• Check the subscription details displayed on the right.
• Renew or upgrade your plan if your trial subscription has expired.

For Paid Plan Users:

• Log in to your Salesforce account.
• Go to the Message Blink home page.
• Check the subscription details displayed on the right.
• Renew or upgrade your plan if your paid subscription has expired.