FAQ

Message Blink is a 100% native Salesforce app, built by Ex-Salesforce ISV Partner Account Manager. It connects seamlessly to your Salesforce CRM, supporting Process Builder, Flow, Apex triggers, and automation features. Setup is quick—install from AppExchange, connect SMS providers like Twilio, Vonage, or Telynx, configure sender numbers and templates, and send messages via Inbox or Campaign Manager. All analytics and history are tracked inside Salesforce for unified messaging workflows. Read the setup guide

Yes! Message Blink is listed on Salesforce AppExchange. Download, install, and start automating your SMS and WhatsApp campaigns entirely within the Salesforce platform.

Absolutely! Message Blink supports using your own phone number for sending messages while adhering to 10DLC compliance. This ensures your messaging is carrier-approved, optimized for deliverability, and legally compliant. For details, review the SMS compliance guide.

No data ever leaves Salesforce. Message Blink keeps every message, chat history, and analytics securely stored inside your Salesforce CRM to ensure full compliance and control over your sensitive information.

Yes! You can send SMS, WhatsApp, and MMS from any standard or custom Salesforce object.

Yes. Message Blink enables powerful automation of SMS using Salesforce Flows, Process Builder, and Apex. You can trigger messaging on custom events, reminders, follow-up campaigns, and more. Automate SMS guide

Message Blink allows you to schedule Salesforce SMS and WhatsApp messages—send instantly or pick a specific time for delivery. Using a simple UI in Salesforce, select your recipient, write or pick a template, choose the date and time, and schedule for automated delivery.

Just open any record (Lead, Contact, custom object), select the Message Blink chat component, type your message, or choose a template. Send or schedule your SMS instantly from the Salesforce interface. Step-by-step guide

Yes. Manage and send Salesforce bulk SMS or WhatsApp campaigns directly in Salesforce, with options for segmentation, scheduling, automation, and real-time response tracking.

Any incoming message that you receive with a 'STOP' keyword will automatically mark the Lead or Contact's (Salesforce record) field 'SMS Optout' as true. This means the contact is opted out and will no longer receive SMS from Message Blink.

Any Salesforce user who sends SMS or WhatsApp messages through Message Blink requires a license.

Yes—every inbound and outbound SMS, WhatsApp, and MMS message is logged in Message Blink Salesforce Dashboard. Reporting and analytics

Easily send MMS including images, videos, and documents—using Message Blink. Compose, automate, and schedule media-rich campaigns right from your Salesforce objects.

Yes Message Blink integrates WhatsApp Business API, so you can send, schedule, and track WhatsApp messages natively inside Salesforce. Supports template compliance, media, and two-way chat. WhatsApp integration guide

Security is built-in. All message data stays within Salesforce, supporting enterprise security, HIPAA, TCPA, and WhatsApp Business compliance standards. Automated checks ensure only compliant contacts are messaged. Security & compliance

Install Message Blink, a Meta Tech Provider, connect your WhatsApp provider, complete WABA onboarding, and configure templates. Native UI helps manage all WhatsApp campaigns and compliance inside Salesforce. Setup instructions

Yes. Message Blink fully supports WhatsApp template creation, approval, and delivery per WhatsApp Business API/WABA rules.

Message Blink provides a unified inbox and campaign management for both SMS and WhatsApp. Run Salesforce multi-channel campaigns, automate flows, and track responses from one dashboard.

Message Blink offers a transparent, user-based pricing model billed yearly with flexible messaging consumption. For details, visit the Message Blink Pricing Page.

No, Message Blink does not require a separate mobile app. It is 100% native to Salesforce, which means users can send and manage SMS directly from the Salesforce.