---
title: User Guide
description: "Published 2025/11/23 ### 1. Check if the respective user is assigned a License. Users will not be able to access Message Blink functionalities unless they are assigned the appropriate license. - **Log in to your Salesforce org.** - **Navigate to…"
url: "https://www.messageblink.com/docs/user-guide/"
updated: "2026-03-11"
category: Trouble Shooting / Accessing Issues
---

# User Guide

Published 2025/11/23

### 1. Check if the respective user is assigned a License.

Users will not be able to access Message Blink functionalities unless they are assigned the appropriate license.

- **Log in to your Salesforce org.**
- **Navigate to Message Blink.**
- **Go to Settings > User Management.**
- **Check if the user is assigned a Message Blink license.**
- **If not, click Add New to add users and assign the required licenses.**

### 2. Confirm Permission Set Assignment

Users must have the correct Message Blink permission sets assigned to access Message Blink objects and features.

- **Log in to your Salesforce org.**
- **Navigate to Message Blink.**
- **Go to Settings > Permission Management.**
- **Verify that the necessary permission sets are assigned to the users who have licenses.**
- **Assign the permission sets if missing, ensuring users can access Message Blink objects.**

### 3. Check Account Subscription Status

Access to Message Blink is dependent on an active subscription. Expired subscriptions will restrict access.

For Trial Plan Users:

- **Log in to your Salesforce account.**
- **Go to the Message Blink home page.**
- **Check the subscription details displayed on the right.**
- **Renew or upgrade your plan if your trial subscription has expired.**

For Paid Plan Users:

- **Log in to your Salesforce account.**
- **Go to the Message Blink home page.**
- **Check the subscription details displayed on the right.**
- **Renew or upgrade your plan if your paid subscription has expired.**