The 716 area code represents Buffalo, New York, and surrounding areas in Western New York. Local phone numbers like 716 are widely recognized and give businesses an instant sense of credibility. While having a local phone number builds trust, modern communication strategies go beyond calls, incorporating SMS and WhatsApp messaging to engage customers more effectively.
By combining 716 area code numbers with platforms like Message Blink, businesses can improve engagement, response rates, and customer satisfaction- all while maintaining a strong local presence in Buffalo.
Where Is the 716 Area Code Located?
The 716 area code covers the city of Buffalo, nearby Niagara Falls, Tonawanda, Lackawanna, and other surrounding communities in Western New York. It is one of the original area codes assigned to New York and remains essential for businesses wanting to appear local and trustworthy.
Using a 716 area code phone number signals to customers that your business has a local presence, increasing answer rates for calls, SMS, and even WhatsApp messages.
Cities & Areas Covered by Area Code 716
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Niagara Falls
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Tonawanda
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Lackawanna
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Cheektowaga
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Amherst
These areas are part of the 716 area code region, making it ideal for businesses targeting Western New York residents.
Is 716 a Country Code?
No, the 716 code is not a country code. It is a U.S. area code assigned to Western New York. When calling internationally, the U.S. country code (+1) must be dialed before the 716 area code.
What Time Zone Does the 716 Area Code Follow?
The 716 area code follows the Eastern Time Zone (ET). Businesses operating in Buffalo and the surrounding area should keep this in mind for customer calls and messaging campaigns.
Why the 716 Area Code Is Important for Businesses?
Having a 716 area code phone number provides several advantages for businesses:
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Local credibility: Customers in Buffalo are more likely to answer calls from familiar area codes.
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Enhanced engagement: Local numbers increase response rates for SMS and WhatsApp messages.
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Seamless CRM integration: Tools like Message Blink allow businesses to manage SMS and WhatsApp messages directly from Salesforce.
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Two-way communication: Keep conversations organized and automated within Salesforce, using the 716 number for consistency.
Businesses across industries real estate, healthcare, retail, and professional services benefit from local numbers when sending Salesforce SMS, bulk SMS, or using WhatsApp for Salesforce.
Dialing & Zip Code Information
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Area code: 716
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Country code: +1 (USA)
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Zip codes: Cover multiple Buffalo zip codes, including 14201, 14202, 14203, 14204, and surrounding areas.
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Dialing format (domestic): (716) XXX-XXXX
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Dialing format (international): +1 716 XXX XXXX
Send SMS from Salesforce Using a 716 Area Code
Businesses can use Salesforce SMS integration with a 716 area code to engage customers effectively. With Message Blink, you can:
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Send SMS from Salesforce with a local 716 number
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Run Salesforce SMS marketing campaigns
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Enable two-way texting in Salesforce
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Automate alerts, reminders, and follow-ups
Using local 716 numbers increases customer trust, improves open rates, and ensures your messages appear familiar rather than promotional.
Salesforce WhatsApp Integration with a Local Buffalo Presence
WhatsApp is increasingly used for customer communication, and Salesforce WhatsApp integration allows businesses to:
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Send and receive WhatsApp messages from Salesforce
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Manage conversations in Salesforce Service Cloud
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Track customer interactions alongside SMS campaigns
Combining 716 area code numbers with Salesforce SMS and WhatsApp messaging creates a unified, local, and reliable communication experience.
How Message Blink Helps Businesses in the 716 Area?
Message Blink is a Salesforce-native messaging app that allows businesses to:
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Send SMS from Salesforce using a local 716 area code
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Enable Salesforce texting and bulk SMS
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Send WhatsApp messages from Salesforce
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Manage all customer interactions in Service Cloud
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Automate messaging workflows without switching tools
With Message Blink, Buffalo-based businesses can combine local credibility with modern communication tools for maximum engagement.