Salesforce SMS allows businesses to send text messages directly from Salesforce using a messaging app like Message Blink. While Salesforce does not offer native SMS functionality, Salesforce users can easily enable SMS, WhatsApp, and automated texting inside Salesforce using a Salesforce-native SMS app. This guide explains how Salesforce SMS works, how to send text messages from Salesforce, and why Message Blink is the preferred Salesforce SMS App.
Can Salesforce Send SMS Messages?
Salesforce cannot send SMS messages natively. However, with Message Blink, a Salesforce native SMS and WhatsApp messaging app, users can send one-to-one texts, bulk SMS, automated messages, and WhatsApp messages directly from Salesforce. This setup works across Sales Cloud, Service Cloud, and Marketing Cloud without external dashboards.
Compliance Roadmap for Salesforce Text Messaging
SMS compliance is critical when sending text messages from Salesforce, especially for businesses operating in the US, UK, and Australia.
Key Salesforce SMS Compliance Requirements
- US (TCPA & 10DLC)
- Brand and campaign registration required
- Explicit consent needed before messaging
- STOP/REVOKE opt-outs must be honored within 10 days
- Fines can reach $1,500 per violation
- UK (PECR)
- Prior consent required
- Consent records must be stored and auditable
- Australia (ACMA)
- Explicit opt-in required
- Opt-out mechanisms mandatory
How Message Blink Handles Compliance?
Message Blink handles salesforce SMS compliance and consent logging natively, supporting HIPAA for healthcare SMS texting.
| Compliance Requirement | Salesforce Action | Message Blink Feature |
| 10DLC Registration | Brand & campaign verification | Message Blink team handles it |
| Opt-Out Keywords | STOP / REVOKE tracking | Auto-tagged to Salesforce records |
| Consent Records | Custom fields on objects | Timestamped consent logs |
| HIPAA Compliance | Secure data handling | Supported for healthcare SMS |
This makes Message Blink ideal for regulated industries like healthcare, finance, and education.
Salesforce SMS vs Native Features
| Feature | Salesforce Native | Message Blink |
| Send SMS from Salesforce | No | Bulk & one-to-one Chats |
| Bulk SMS / Mass Texting | No | From Reports, List Views, Campaigns |
| WhatsApp Messaging | No | Message Blink is Meta tech Provider |
| Automation with Flows | No | Using Message Blink Action named Send Action |
| Service Cloud SMS | No | It works in Salesforce Service Cloud |
Message Blink completes Salesforce SMS functionality without compromising security or usability.
Real Salesforce Use Cases for Text Messaging
Salesforce SMS is used across industries to improve engagement, response times, and customer experience.
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Sales & Lead Follow-Ups
Sales teams trigger automated SMS when Opportunity stages change, achieving 98% open rates within 3 minutes.
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Service Cloud Case Updates
Support teams send SMS updates for case status changes, with replies routed to agents using Omni-Channel Flows.
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Healthcare Appointment Reminders
HIPAA-compliant SMS reminders sent from custom Patient objects reduce no-shows significantly.
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Non-Profit Fundraising Campaigns
Bulk SMS sent from Salesforce Reports help non-profits track 45% response rates for donation drives.
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WhatsApp Lead Onboarding
New Leads receive personalized WhatsApp messages using Salesforce merge fields for faster onboarding.
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Field Service Notifications
Technicians receive real-time SMS alerts like:
“New job assigned at {Account.Address}”
Replies instantly update Salesforce records.
Why Message Blink Is the Best Salesforce SMS App?
Message Blink is built exclusively for Salesforce users and runs 100% natively in Salesforce, integrating with Flows, Reports, and List Views for SMS integration with Salesforce. It combines SMS and WhatsApp in one app with no data sync or external logins, plus full analytics on delivery and opt-outs.
Supports all editions from Essentials to Unlimited, with volume discounts at per US message. Message Blink combines SMS and WhatsApp in one Salesforce app, making it a powerful communication hub for modern teams.
Getting Started with Salesforce SMS
Salesforce SMS is no longer optional. Customers expect fast, personalized communication and SMS delivers open rates unmatched by email.
With Message Blink, businesses can send SMS and WhatsApp messages directly from Salesforce, automate conversations with Flows, stay compliant, and keep all data securely inside CRM.
Get Started with 100 Free SMS Credits
To help you experience Salesforce SMS firsthand, Message Blink is offering 100 free SMS credits for new users. You can test one-to-one texting, bulk SMS, and automated messages directly from Salesforce no external tools required.
👉 Contact us to activate your 100 free SMS credits and see how Message Blink simplifies Salesforce text messaging for your team.