Salesforce SMS: Send, Automate & Track Messages with Message Blink

Salesforce SMS enables 1:1 and bulk texting, powerful automations, and WhatsApp/SFMC support—all built right into your CRM. With Message Blink, you’ll connect faster, work smarter, and engage at scale—without leaving Salesforce.

Whether you’re in sales, marketing, or support, Salesforce SMS enables faster engagement, higher response rates, and seamless communication. In this guide, discover how SMS works in Salesforce, the best methods to implement it, and why Message Blink is a top-rated Salesforce-native messaging app.

Can You Send SMS from Salesforce?

Yes, you can send SMS from Salesforce using SMS integrations and apps available on the Salesforce AppExchange. Native Salesforce does not provide SMS functionality out of the box, but with apps like Message Blink, you can enable full Salesforce text messaging features for one-on-one chats, mass texting, automation, and more.

Whether you’re a marketer, sales rep, or support agent, Salesforce SMS texting apps allow you to reach customers directly through their mobile devices without leaving Salesforce.

What is Salesforce SMS?

Salesforce SMS refers to the ability to send, receive, and track SMS messages directly within Salesforce CRM. This includes 1:1 texting, mass texting, automated workflows, and even WhatsApp integration—depending on the tool you use.

You can use Salesforce SMS to:

• Nurture leads with follow-up messages

• Run promotional SMS campaigns

• Send appointment or event reminders

• Deliver customer support updates in real-time

Why Use a Salesforce SMS App?

Here’s why companies use SMS apps for Salesforce:

1. Send bulk text messages Salesforce: Reach hundreds or thousands of leads instantly.

2. Salesforce SMS automation: Automate text messages based on triggers, workflows, or campaigns.

3. Text messaging inside Salesforce: No need to switch platforms.

4. Two-way communication: Receive replies inside your Salesforce inbox.

5. Track SMS delivery and responses: Improve campaign performance with analytics.

The Best SMS App for Salesforce: Message Blink

If you’re looking for the best SMS app for Salesforce, Message Blink stands out. Here’s why:

✅ 100% native to Salesforce
✅ Send SMS + WhatsApp inside your salesforce
✅ Live Inbox: Real-time, two-way chat inside Salesforce
✅ Bulk Messaging: Send thousands of messages with one click
✅ Flow + Process Builder Integration
✅ Merge Fields & Templates: Personalize every text
✅ Automation: Trigger messages based on lead stage, case closure, or any custom rule
✅ Message History: See all SMS conversations in your record view
✅ Compliance-Ready: Secure and AppExchange-verified

Whether you’re sending 1:1 messages or launching SMS campaigns, Message Blink makes Salesforce SMS seamless.

Key Salesforce SMS Features to Look For

When choosing a Salesforce texting app, consider these must-have features:

• Bulk text messaging: Send SMS to leads, contacts, or campaign members.

• Automated SMS Salesforce workflows: Trigger texts on form submissions, status changes, or time-based actions.

• SFMC SMS history tracking: View past messages with full details.

• Merge fields: Personalize messages with lead/contact data.

• SMS templates: Create reusable templates for speed and consistency.

• Inbox view: See two-way conversations in real time.

Top Use Cases of Salesforce SMS

Here are the top ways businesses use Salesforce SMS:

• Sales teams follow up on leads instantly

• Marketing teams run promotional campaigns

• Support teams send ticket updates or status alerts

• Recruiters send interview reminders

• Event managers send confirmations and reminders

• Send SFMC SMS campaigns to subscriber lists

Whether you’re sending 1-on-1 texts or bulk SMS messages in Salesforce, a powerful Salesforce texting app like Message Blink can transform the way you communicate.

Salesforce SMS Automation: Work Smarter

Automated SMS Salesforce workflows help you work smarter. Set rules to trigger messages automatically when:

• A lead is created

• A case is closed

• A quote is approved

• A birthday or event date arrives

Salesforce SMS automation reduces manual work and ensures timely communication.

Salesforce SMS Pricing Overview

SMS pricing in Salesforce varies based on the solution you choose. Key pricing factors include:

• Number of users

• SMS volume per month

• Channels used (SMS, WhatsApp, etc.)

• Feature set (automation, inbox, bulk sending)

Message Blink offers flexible plans, from small teams to enterprise-level needs starting with $3 per user per month. Visit our pricing page or get in touch for a custom quote.

Conclusion

Salesforce SMS is not just possible—it’s powerful, scalable, and fully integrated when using the right app. With tools like Message Blink, you can:

• Send SMS from Salesforce instantly

• Send bulk text messages in Salesforce

• Use automated SMS Salesforce workflows

• Engage better with customers via SFMC SMS and WhatsApp

So, the next time someone asks, “Can Salesforce send SMS?”, you know the answer: Yes, with the right Salesforce texting app—you can send, automate, and scale SMS communication seamlessly.