---
title: How Users Can Quickly Sort and Respond to Unread SMS
description: "Published 2025/12/04 The **Message Blink**[**Salesforce SMS Inbox (My Inbox)**](https://www.messageblink.com/feature/live-inbox-for-salesforce-sms/)allows users to manage all incoming **SMS and WhatsApp messages** directly inside Salesforce in real time. With prioritized unread message sorting, instant notifications, and a clean Utility Bar interface, teams can respond…"
url: "https://www.messageblink.com/docs/utility-bar/"
updated: "2026-03-11"
category: All about messaging / Utility Bar
---

# How Users Can Quickly Sort and Respond to Unread SMS

Published 2025/12/04

The **Message Blink**[**Salesforce SMS Inbox (My Inbox)**](https://www.messageblink.com/feature/live-inbox-for-salesforce-sms/)allows users to manage all incoming **SMS and WhatsApp messages** directly inside Salesforce in real time. With prioritized unread message sorting, instant notifications, and a clean Utility Bar interface, teams can respond faster and never miss an important customer message.

## **Accessing the Salesforce SMS Inbox (My Inbox)**

1. Open [**Message Blink**](https://appexchange.salesforce.com/appxListingDetail?listingId=2689fc2a-ccff-4414-ac50-21a47dafd74d)from the **Salesforce App Launcher**.
2. At the **bottom-left corner** of your Salesforce screen, you will see the **My Inbox** / **Utility Bar.**![](https://www.messageblink.com/wp-content/uploads/2025/12/2-e1764843672202-300x118.png)
3. Click **My Inbox** to open your centralized **Salesforce SMS & WhatsApp conversation panel**.![message-blink-unified-inbox](https://www.messageblink.com/wp-content/uploads/2025/12/3-e1764843785502-300x126.png)

   ## **Viewing All SMS & WhatsApp Conversations**

   Inside My Inbox, users can instantly view:

   - All **SMS conversations** synced with Salesforce
   - **Unread SMS messages** highlighted with a notification badge
   - Real-time incoming messages from customers
   - Conversation previews showing the latest text received

   **Message Blink** keeps your [**Salesforce SMS**](https://www.messageblink.com/step-by-step-salesforce-sms-setup-guide-for-message-blink/) workflow fast and organized

    ![](https://www.messageblink.com/wp-content/uploads/2025/12/4-e1764844215897-266x300.png)

   ## **Filter and View Only Unread SMS in Salesforce**

   To prioritize the most important customer messages:

   1. Click the **Status Filter** at the top of My Inbox.
   2. Select **Unread** to view only **unread SMS messages** and pending conversations.
   3. Each unread thread displays a **visible unread count** so agents know which chats need immediate attention.

   This helps users streamline communication, improve response time, and manage their **Salesforce SMS inbox** more efficiently.

   ## **Respond to SMS & WhatsApp Messages Instantly**

   - Click any conversation to open the full thread.
   - Type your reply in the Message Box and click **Send**.
   - Users can unsubscribe contacts directly inside the chat if required.

   **Message Blink** ensures quick and seamless **SMS replies inside Salesforce** without switching between apps.

   ## **Mark Conversations as Read**

   Once you’ve opened or reviewed a message:

   - Click the **checkmark (✓)** to **mark the SMS as Read**.
   - The unread badge disappears, helping users keep their **Salesforce SMS inbox** organized.

   ## **Conclusion**

   **Message Blink’s** **Live Inbox or Utility Bar** make it easy for [Salesforce](https://login.salesforce.com/)users to stay on top of customer communication. With real-time notifications, unread SMS filtering, and instant reply capabilities, teams can work faster, reduce delays, and deliver better customer engagement- without ever leaving Salesforce. 

   Whether you're managing hundreds of customer chats or simply keeping track of daily messages, **Message Blink**ensures your **Salesforce SMS and WhatsApp communication** stays efficient, organized, and fully streamlined.