---
title: Steps to Send SMS from Email in Salesforce
description: "Published 2025/12/29 ## **Step 1: Create an Org-Wide Email Address** 1. Go to **Setup** 2. Search for **Organization- Wide Email Addresses** ![message-blink-setup-salesforce](https://www.messageblink.com/wp-content/uploads/2025/12/message-blink-setup-salesforce-300x136.png) 3. Click **Add** ![message-blink-organization-wide-email-salesforce](https://www.messageblink.com/wp-content/uploads/2025/12/message-blink-organization-wide-email-salesforce-300x134.png) 4. Enter the email address used for notifications 5. Verify the email address 6.…"
url: "https://www.messageblink.com/docs/send-sms-from-email-in-salesforce/"
updated: "2026-03-11"
category: All about messaging / Send SMS from Email in Salesforce
---

# Steps to Send SMS from Email in Salesforce

Published 2025/12/29

## **Step 1: Create an Org-Wide Email Address**

1. Go to **Setup**
2. Search for **Organization- Wide Email Addresses**
    ![message-blink-setup-salesforce](https://www.messageblink.com/wp-content/uploads/2025/12/message-blink-setup-salesforce-300x136.png)
3. Click **Add**
    ![message-blink-organization-wide-email-salesforce](https://www.messageblink.com/wp-content/uploads/2025/12/message-blink-organization-wide-email-salesforce-300x134.png)
4. Enter the email address used for notifications
5. Verify the email address
6. **Allow access to all profiles**
    ![message-blink-organization-email-setup-salesforce](https://www.messageblink.com/wp-content/uploads/2025/12/message-blink-organization-email-setup-salesforce-300x140.png)
7. Save

(This org-wide email address will be used to send email notifications that convert into SMS replies.)

## **Step 2: Create an Email Service in Salesforce**

1. 1. Go to **Setup → Email Services**
   2. Click **New Email Service******![message-blink-create-email-service-salesforce](https://www.messageblink.com/wp-content/uploads/2025/12/message-blink-create-email-service-salesforce-300x132.png)****
   3. Enter:

- **Email Service Name**

1. **Apex Class**: Inbound Email Handler

 

![message-blink-add-apex-class-salesforce](https://www.messageblink.com/wp-content/uploads/2025/12/message-blink-add-apex-class-salesforce-300x134.png)

 

1. Save the email service

## **Step 3: Configure Custom Settings for Email Notifications**

1. Go to **Setup → Custom Settings**
2. Find **Email Notifications**
3. Click **Manage**

**![message-blink-setup-email-notifications-salesforce](https://www.messageblink.com/wp-content/uploads/2025/12/message-blink-setup-email-notifications-salesforce-300x169.png)**

1. Add a new record with:

- **To Email Address**

- **Org-Wide Email Address**

- **Inbound Email Address**

**![message-blink-sms-email-notifications-salesforce](https://www.messageblink.com/wp-content/uploads/2025/12/message-blink-sms-email-notifications-salesforce-300x138.png)**

1. Save

## **Step 4: Test Incoming Email to SMS**

1. Send a test email to the inbound email address
2. Reply to the email notification
3. Salesforce processes the reply using the inbound email handler
    ![message-blink-email-to-sms-notifications-salesforce](https://www.messageblink.com/wp-content/uploads/2025/12/message-blink-email-to-sms-notifications-salesforce-300x66.png)

## **Step 5: Reply to Email to Send SMS from Salesforce**

- When you reply to the email:
  - The reply is captured by Email Services
  - The message is converted into an **SMS**
  - SMS is sent to the related Contact or Lead

## **Step 6: Verify SMS in Salesforce**

1. Open the **Contact or Lead record**
2. Navigate to:
   - **Message Blink Chat Component**
   - **Message object**
3. View the SMS message logged inside Salesforce