Overview #
This release of Message Blink for Salesforce focuses on improving messaging efficiency, visibility, and user experience. Key updates include enhanced merge fields for templates, better live inbox notifications, bulk SMS support using templates, and clearer message status indicators within the chat interface.
New Features #
- Bulk SMS Using Templates
Users can now send bulk SMS messages in Salesforce using pre-defined templates, enabling faster and more consistent communication.
Enhancements #
- Upgraded Merge Fields in Create Template
Merge Fields have been enhanced to support related record fields, allowing more personalized and dynamic SMS templates. - Live Inbox Unread Message Highlighting
The Live Inbox now highlights conversations with an unread message count, making it easier to identify pending messages. - SMS Notification Sound
Users will now receive a notification sound when an SMS is received, ensuring real-time awareness of customer responses.
Fixes #
- Failed Message Status Indicator
Failed messages are now clearly marked in red within the Chat Component UI, making it easier to identify and take action on delivery issues.
