SMS in Salesforce has become essential for customer-focused teams in this era of immediate communication. Whether you’re nurturing leads, confirming appointments, or sending promotional offers, SMS allows for real-time engagement—right from your CRM.
However, effective management of this requires more than one simple plugin. Imagine a tool that lets you send, receive, and automate SMS and WhatsApp messages directly from your Salesforce—no dev required. That’s where Message Blink, a fully 100% native Salesforce messaging app, steps in to supercharge your CRM game.
We’ll go through Message Blink’s extensive features, price, and practical applications to help you get the most out of your Salesforce investment.
Why Use SMS in Salesforce?
Integrating SMS to your Salesforce org changes the game for how corporations connect with their clientele. Text messaging provides a direct, best way to interact with leads and clients, with a 98% open rate. Salesforce text messaging is a perfect fit for time-sensitive updates, promotions, or follow-ups because sms messages are viewed in minutes, unlike emails that could stay in inboxes for a long period. Enter Message Blink, a leading Salesforce messaging app that makes this process a breeze, letting you communicate seamlessly right from your CRM.
Meet Message Blink: Your Salesforce Messaging App
Message Blink, 100% native Saleforce text messaging app is designed in such a way to make messaging effortless inside Salesforce. It supports:
- 1:1 conversational sms and bulk messaging
- Two-way SMS with full chat history
- WhatsApp & SMS support
- Automation using Flow Builder
- Native to salesforce(no API or external tool needed)
Plus, it’s beginner-friendly, scalable, and secure—making it ideal for teams across sales, marketing, and customer support.
Benefits of Salesforce SMS Integration
Reach Customers When It Matters Most
With Message Blink integrated into Salesforce, your team can send messages based on real-time updates—like new leads, missed follow-ups, or key activity. For example, if a shopper browses and leaves, you can instantly send a personalized offer, all without leaving Salesforce. The result? Better timing, better engagement, and better outcomes.
Keep Every Interaction in Sync Automatically
No more scattered messages or disconnected systems. Message Blink ensures every SMS sent or received is logged directly within your Salesforce records. Your sales, support, and service teams always have the full communication trail—right where they need it.
Messaging That Fits Any Team, Any Budget
You don’t need enterprise-level pricing to deliver enterprise-level messaging. Message Blink starts at $3 per user/month with 100 SMS credits included, and scales with your messaging needs—no seat restrictions, no confusing tiers, no hidden fees.
How to Send SMS from Salesforce with Message Blink
Setting up Message Blink in Salesforce is quick, code-free, and designed for users of all skill levels. Follow these steps to start sending SMS from your Salesforce dashboard in just minutes.
Step 1: Install Message Blink from AppExchange
- Go to the Salesforce AppExchange.
- In the Search bar, type “Message Blink“
- Click the listing and select“Get It Now”
- Log in with your Salesforce credentials
- Choose your environment—sandbox for testing or production for live use.
- Complete the guided installation process.
Once installed, you’ll find Message Blink directly within your Salesforce apps menu.
Step 2: Set Up SMS Configuration
- Access the Message Blink settings in Salesforce Setup.
- Enter your API credentials provided during signup.
- Map relevant phone number fields from Leads, Contacts, or custom objects
- Choose your sending number (dedicated long code or short code)
Step 3: Create Salesforce SMS Templates
- Navigate to Setup > Communication Templates > SMS Templates.
- Draft reusable templates for common messages like confirmations, updates, or alerts
- Use merge fields such as {!Contact.FirstName} to personalize each message
Step 4: Automate and Send Texts Messages
- Use Salesforce Flow or Process Builder to trigger messages based on record changes
- To send bulk SMS, filter your contacts or leads via List Views or Campaigns
- Use the Message Blink interface to preview, personalize, and send
- Track deliveries and responses in real time via built-in analytics
Explore how automation works in Salesforce Flows
Real-Life Use Cases for Salesforce Text Messaging
- Retail: A fashion brand uses Message Blink to send bulk SMS in Salesforce, notifying customers about flash sales. With segmented campaigns based on recent purchases, they saw a 25% uplift in conversion rates.
- Healthcare: A clinic sends appointment reminders via Salesforce texting, reducing no-shows by 30%. Feedback collection is automated through post-visit messages.
- Nonprofits: One nonprofit sends donation appeals via text using Salesforce Campaigns. All responses are logged in Salesforce, making donor management smoother and more efficient.
Salesforce SMS Pricing with Message Blink
Message Blink offers one of the most accessible pricing models for SMS in Salesforce:
- $3 per user/month
- 100 free SMS credits per user
- Pay-per-use beyond included credits (as low as $0.01 per message)
- Unlimited users and contacts
- No hidden costs
For detailed pricing, visit Message Blink’s pricing page. Compared to Salesforce’s Digital Engagement add-on ($75/user/month with 1,000 message limits), Message Blink is more cost-effective for high-volume texting.
Unlike Salesforce’s Digital Engagement add-on—which can cost $75/user/month with capped messages—Message Blink offers the flexibility and scale modern teams need.
Conclusion
Reaching your customers shouldn’t be complicated. With Message Blink, sending and managing SMS conversations becomes a seamless part of your Salesforce workflow. From one-on-one replies to automated bulk campaigns, every message stays connected to your CRM—so your team always has the full context.
Whether you’re supporting leads, confirming appointments, or driving engagement at scale, Message Blink simplifies Salesforce SMS without breaking your process or budget.
👉 Experience it yourself—Book a personalized demo or start your 14-day free trial today.
